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Key points
- Cleaning between stays drives a large part of your ratings: it is what earns five-star reviews.
- Hotel-standard cleaning goes into the detail: drawers opened, sofa beds unfolded, cooker hood filters cleaned.
- A 47-point checklist prevents anything being missed from one turnover to the next.
- Hotel-quality linen can be included by the owner or offered to guests as an option.
Guests will forgive a lot. A poorly cleaned home is not one of those things. A hair in the shower, a crumb in a drawer or a greasy cooker hood is enough to lose a star, and a lost star shows on every booking that follows. Cleaning between stays is therefore far from a formality: it has become a service in its own right, much closer to what hotels do.
Why cleaning makes the reviews
On Airbnb and the other platforms alike, cleanliness is one of the criteria guests rate after every stay. It is also the first thing people comment on when something is wrong. A spotless home on arrival puts guests at ease for the whole stay. A home that is only roughly clean makes them notice every flaw.
Five-star reviews do not come from one grand gesture. They come from a build-up of small details that guests never notice because they have been taken care of.
What hotel-standard cleaning means
As soon as guests leave, the cleaning has to be precise and thorough. Drawers and cupboards are opened to check nothing has been left behind. Sofa beds are unfolded. The cooker hood filters, the inside of the oven and the fridge are cleaned. The team cleans behind and under the furniture, not just around it.
That is the difference between a home that looks clean and one that really is. A guest who opens a drawer and finds it empty and spotless knows straight away who they are dealing with.
It is the details that earn five stars: the drawer someone opened, the sofa bed someone unfolded, the cooker hood someone cleaned.
The Yes Conciergerie team
A 47-point list so nothing is forgotten
Even a conscientious team can miss a detail on a heavy turnover day, when several departures and arrivals fall on the same date. To prevent that, every clean follows a 47-point checklist. Room by room, it covers everything that needs cleaning, checking and putting back in place.
The list keeps the result consistent: the home is the same for the first stay of the season as for the fiftieth, whoever did the cleaning.
Hotel-quality linen
Linen matters as much as cleaning. Rough sheets or worn towels spoil an otherwise spotless home. Hotel-quality linen is now part of what guests expect.
There are two ways of doing it, and a concierge can handle both:
- Linen included. The owner provides linen for every guest. Either it belongs to the owner and the concierge washes and looks after it, or the concierge supplies hotel-quality linen itself.
- Linen as an option. Guests can bring their own, or book linen through the concierge and pay for it directly. The concierge delivers it and can even make the beds before they arrive.
How much would your home earn with hotel-standard cleaning?
Estimate my incomeThe details you find in hotels
A few touches borrowed from hotels change the first impression. Room fragrance comes first: when guests walk in, the home smells good, and that pleasant atmosphere counts for much more than people think.
Then there is the sanitary band. Once the toilet has been cleaned and disinfected, a small strip of paper is placed across it, as in a hotel. Without a word, it tells guests that everything has been done. These are small details, but they are what builds trust.
How Yes Conciergerie handles the cleaning
At Yes Conciergerie, the cleaning is done by our local team in Mallorca, who follow the 47-point checklist after every departure. We schedule cleans between stays, even when departures and arrivals fall on the same day, and we take care of the linen, included or as an option, as you prefer.
If a clean reveals damaged equipment or a missing item, you are told, with photos, before the next arrival. See how we take care of your short-term rental from start to finish.
Frequently asked questions about cleaning a short-term rental
What is hotel-standard cleaning?
It is a full, detailed clean after every departure: drawers and cupboards checked, sofa beds unfolded, cooker hood filters cleaned, following the standards used in hotels.
How do you avoid missing things between stays?
With a checklist. At Yes Conciergerie, every clean follows a 47-point list, room by room.
Is linen provided for guests?
The owner decides. Linen can be included for every guest, or offered as an option: guests book it and pay the concierge directly.
Can the concierge wash my own linen?
Yes. If the linen is yours, the concierge washes it and looks after it between stays.
Further reading
A spotless home deserves a welcome to match: read our article on welcoming guests. To find out what your home could earn, try our rental income estimator in Mallorca.
How much could your property earn?
An estimate of your short-term rental income, based on your address.
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